Access . . . 24 Hours A Day, 7 Days A Week!
Online Banking
Turn your home or office into an LFCU branch with Online Banking, and enjoy the ease of banking anytime, anywhere. Our free service allows you to view accounts, statements, pay bills, transfer funds, make loan payments, print check images, set up e-mail account alerts and much more. Sign up in seconds and you'll save yourself hours.
Frequently Asked Questions
Is the home page sign-in secure?
Yes! As always, ensuring the security of your personal online information is a top priority. When you sign in to Online Banking from LFCU's home page, your Account Number and Password are secure.
How? Well, the moment you click Sign-In and before your Account Number and Password leave your computer, we encrypt them using Secure Sockets Layer (SSL) technology. That means only Lockheed Federal Credit Union has access to your Account Number and Password.
When you are on our home page, you may notice that some familiar indicators do not appear in your browser confirming that the entire page is in fact secure. Those indicators include the small "lock" icon in the bottom right corner of the browser's frame and the "s" in the Address bar ("https://www.lockheedfcu.org").
This has been done by design. In a continuing effort to provide the fastest access to our home page for all our members, we have secured the Online Banking sign-in process without making the entire home page secure. Again, please be assured that your Account Number and Password are secure.
How do I locate my account number?
Need help locating your LFCU account number, which is required for accessing Online Banking? No problem, we've included two samples of where this information can be easily located.
SAMPLE #1: This is an image of a sample check.
SAMPLE #2: This is an image of a sample statement.
What is Enhanced Secure Sign-in?
To prevent the unauthorized use of your account, we risk-score you based upon your profile and the address of your PC. If the IP address of the PC you are using is not recognized as one you use often, we will ask you to further authenticate yourself. Click here for details.
What are the minimum computer requirements to use Online Banking?
There is only one absolute minimum requirement to use Online Banking; your computer must have a Browser that is 128 bit encrypted. The following guidelines are minimum recommended hardware levels. If your PC is at or below these specifications, it will perform slowly or may not work at all.
- Processor: 350mhz (or MAC equivalent)
- Physical Memory: 64 megabytes
- Video Memory: 8 megabytes
- Free Hard Disk Space: 500 megabytes
- Connection To Internet: 56K modem or Broadband
- Windows 98 (or MAC version equivalent)
What browsers does Online Banking support?
We strongly recommend that your computer be running one of the operating systems listed below, and be connected to the Internet using one of the browser versions indicated.
Microsoft Internet Explorer (MSIE) for Windows 98/2000/NT/XP/ME:
Download Instructions: MSIE Upgrade for Windows 98/2000/NT/XP/ME
Firefox for Windows 98/2000/NT/XP/ME, Mac OS X, Linux i686:
Netscape for Windows 98/2000/NT/XP/ME:
- Netscape 6.XX
- Netscape 7.XX
Download Instructions: Netscape Navigator/Communicator Upgrade for Windows 98/2000/NT/XP/ME
Netscape for Macintosh:
Download Instructions: Netscape Upgrade for Macintosh
America Online for Windows 98/2000/NT/XP/ME:
- AOL 3.0 - AOL 8.0; use with Microsoft Internet Explorer 5.X - 6.0
America Online for Macintosh:
- AOL 4.0 - AOL 8.0; use with Microsoft Internet Explorer 5.X
Download Instructions: America Online Browser Upgrade
How do I sign up for Web BillPay online?
Go to the Getting Started page to sign-up for Web BillPay. Click here to view a demo of the service before signing up.
Can I reorder checks within Online Banking?
Unfortunately, because the Online Banking and Check Order systems are very different, it is not possible to reorder checks through Online Banking. Click here to learn how to reorder checks online through the LFCU Web site.
Why do I receive an error: "This page cannot be displayed" at login?
There is more than one reason this can happen, here are the most common reasons with possible solutions for each:
- Bad Cookie -- Delete all cookies, open Internet Explorer, go to "Tools" then " Internet Options", we recommend that you delete cookies and all of the Temporary Internet Files while you are here.
- You are using Internet Explorer 6 with no service packs installed -- If you are not sure what browser version you are using or what service packs are installed... Open Internet Explorer, click on "Help" and then "About Internet Explorer". If you need to install SP1, go to www.microsoft.com/IE *Note-- This service pack is for IE-6 only.
- There may be a bad "address" stored in a router belonging to your Internet Service Provider between your computer and our servers -- Contact your Internet Service Provider.
Browser configuration and cookie related errors:
When trying to login to Online Banking, if you receive an error similar to: "Browser configuration error" and/or "Your browser is not set to accept cookies" even when your browser is set to accept cookies, you may be able to rectify these issues by adding us to your "Trusted Sites". For Internet Explorer, this is done by going into the "Internet Options" found on the "Tools" menu, then click on the "Security" tab, click on "Trusted Sites" in the small window, click on the "Sites" button just below the window, and then "Add" this address https://ib.lockheedfcu.org to the zone.
What effect will my anti-popup software have on using Online Banking?
There are many items within Online Banking that "pop-up" in a new window. If you experience any problems, disable your anti-popup software before logging in to Online Banking.
Can I print your web pages without the graphics?
At this time we do not offer "print friendly" versions of any pages on our Web site. Follow these simple steps to avoid printing graphics:
- Highlight the area of the page you wish to print
- Click on File at the top, then click on Print
- Choose "Selection" in the print window that appears
- Click on the Print button
Why do my check images within Online Banking print so large?
Images should print correctly if you use the Print button on the screen instead of right clicking and selecting print.
Why can't I view my e-Statements?
If you are receiving an error similar to this one... (IE cannot download... active URL = TRUE&dummy = dummy.pdf) then there is a good chance you are using Internet Explorer 6 with no Service Packs (SP1) installed. If you are not sure what browser version you are using or what service packs are installed... Open Internet Explorer, click on "Help" and then "About Internet Explorer". If you need to install SP1, go to www.microsoft.com/IE *Note-- This service pack is for IE-6 only.
Why do I receive an error when I try to transfer funds?
If you try to perform a type of transaction that is not permitted by the system, you may receive a generic error message. Transaction errors occur for a variety of reasons and may not result in an error message that explains what went wrong. For example: You may not transfer funds from your VISA account to a vehicle loan, this is considered a loan to loan transaction and is not a valid electronic transaction. The error returned would simply be the word ERROR followed by string of numbers.
Two things should be noted about electronic transfers:
- All of your accounts will show in the "From" menu even if you cannot transfer money from that account. This is a limitation of how accounts are currently displayed in the transfer menu.
- The two most common situations that will return an error are, trying to transfer money from one loan directly to another loan (i.e. VISA to loan) and transfers in excess of Reg D limitations on number of withdrawals per month from certain types of savings accounts.
How do I set up Quicken to use the Web Connect feature?
Follow these simple steps to use the Web Connect (Online Services) feature...
- Access the account register (snapshot)
- Verify financial institution name within "Overview" tab. Edit if not entered. (snapshot)
- Click "Set Up Online" (snapshot)
- Log in to Online Banking (snapshot)
- Download the "QFX" format (snapshot)
For more advanced help, click HERE.
How do I set up Microsoft Money to use the Web Connect feature?
Follow these simple steps to use the Web Connect (Online Services) feature...
- Open Money and click on "Update Now" (snapshot)
- After completing update, Go to "Online Services Manager" (snapshot)
- Click "Change financial institution" (snapshot)
- Select LFCU from the list (snapshot)
- You will be presented with access information. (snapshot)
- Verify LFCU is setup correctly in "Online Services Manager" (snapshot)
- Verify the LFCU logo appears on account register window. (snapshot)
You can now use the link on the "Favorites" list within Money to log into Online Banking and download a specified date range. Be sure to select the MS Money (OFX) format. Download information will show just below our logo after a successful download, including the number of items to review.
