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| OneView Frequently Asked Questions Getting Started
What is OneView / account aggregation? OneView is a free service that allows you to look at and analyze all types of accounts in one place, using a single password. It works from a PC connected to the Internet, or using a wireless device (cell phone, pager, or PDA). Also called "account aggregation", this tool gives you one-click access to all of your on-line accounts 24 hours a day 7 days a week. You will be able to monitor and organize your:
What are the benefits? Why do I need it? Convenience. Here are a few of the features members like most about OneView:
How much does this service cost? OneView is free to all LFCU members, LFCU Financial Services customers, and all of their family and friends. How do I sign up for the service? Selecting an ID and Password. From the OneView login page click on the "Click here to sign up now" link. Review and accept the Terms and Conditions. Then, fill out the short registration page and click "Register." This will register your selected User ID and password and give you instant access to the OneView service. What is a User ID, a view, a monitor, an account, and an institution? User ID - the login name you select when setting up an online account. View - One page of monitors is called a view. Views are useful to create custom pages of account information. For example, you can have a view called MyView and set up your personal accounts. And, if you monitor accounts for your parents or children you can set up another view called Parents that has all of your parent's accounts on it. If you own a business, you might want to have a view for your business accounts separate from your personal accounts. Monitor - A monitor is a group of information that the OneView service will retrieve for you. For example the Finance Monitor will allow you to retrieve credit union, bank, and brokerage information. The Email Monitor will allow you to retrieve email from your internet or POP email accounts. The Weather Monitor will let you see the weather in your favorite cities. Many other monitors are available in the system to provide you with a wealth of information at your fingertips. Account - An account is your relationship with a particular company or financial institution. You must have already have an online User ID and password set up for each account you want to add to a monitor. Institution - This is your credit union, brokerage or other company for which you have online access. Is my information shared with others? Your personal information is not shared with any third parties. Aggregate information may be collected by LFCU to monitor system usage and to tailor beneficial offers. Aggregate information is not your personal information! Here are some examples. We will receive reports as to how many people are using the service and how many accounts they are monitoring as a group. Another type of report might show the total number of credit cards being monitored. Once again, this information would not include any personal information, not even how many cards a particular person is monitoring. We do not have access to the details about specific accounts. Are my accounts safe from unauthorized access? The top Security and privacy are the top concerns of account aggregation. That is why industry-approved processes and procedures are used to protect your information from unauthorized access. When you connect to your aggregation account, your computer and the account aggregation server are in a secure communications environment. VeriSign, an independent security consulting firm, has certified the aggregation server as a 128-bit secure server and your data is encrypted with Secure Sockets Layer (SSL) protocol. All customer data, including the User IDs and passwords, are always transmitted in encrypted format. With SSL, this encrypted data can only be decrypted with a public and private key pair. All user data is stored in a database protected by physical and logical security measures. Just as the User-ID and password are encrypted, so is all the personal user data when stored in the aggregation database. This protects your user information from any unauthorized access. Only the user with the correct ID and password can access this information. Your passwords and account information are shielded even from us! Who are uMonitor and Vertical Innovation? LFCU's OneView service is based upon the uMonitor, Inc. software application and provided through the distributor, Vertical Innovation, Inc. uMonitor, Inc. provides a private labeled Information Aggregation Technology Platform to partners in the financial services, wireless industry, portal sector and Internet service providers' market. The uMonitor platform offers aggregation and analysis of private, public and proprietary account information. Bank accounts, brokerage accounts, email, bills, weather, flight schedules, package tracking, rewards programs may be monitored anywhere via desktop or wireless device. For more information on uMonitor, Inc. and our partners, visit the web site at www.umonitor.com. Vertical Innovation, Inc., a California Corporation with executive offices in Santa Monica, California, provides innovative Internet solutions to the Credit Union marketplace. After two years of extensive research and development and with the assistance of leading Credit Union and industry experts, we have created a high quality service that defines and validates specific market needs. When I go to the OneView login page, why do I get a warning message that says, "The name on the security certificate does not match the name on the site?" If you click on the "View Certificate" button on the warning message box, you should find that the name on the certificate does match the name on the site. If this is the case and you are running Windows 2000 Professional, you need to install Service Pack 1 or 2. This error is caused by a know bug in Windows 2000. This error does not indicate any breach in security. Your data is safe. If you are not running Windows 2000 and receive this message, please contact a Member Service Officer to report the error. How do I add an institution / web site to my list? 1. Start by clicking on the modify button (+) located in the top right corner of the specific monitor you wish to modify. 2. Find the institution you wish to add in the list or use the search box by entering a portion of the name and hitting the Go button. Click on the institution name to proceed. 3. Enter the requested account information. This is usually the user name and password you use to access the site. Remember: you must already have your online access set up at the institution's site in order to monitor the account with this service. 4. Select the Add button. 5. Select the Update button. What if my institution / web site is not listed? If a site or institution you wish to monitor is not listed you may request that the site be added. At the bottom of each institution list is a "Can't find my Account" button. Click on this button and fill in your information then click Submit. Normally, your new account will be added in 1-3 days. How do I know which monitor to use? Most of the monitors are self-explanatory. If you are unsure of which monitor to use make your best guess and look for the institution you wish to add in the list. If you do not find it, check in your next best guess. If you still do not find it listed, use the "Can't find my Account" button at the bottom of the institution list to request that the account be added. When do I use the Refresh button and when do I use the Update button? Most of your monitored accounts will be automatically updated once per day. You can see the date and time an account was last updated listed under the account name. To initiate an immediate update of the data for a particular account, click on the word Refresh that directly follows the "As of" date and time for that account. You may also refresh all accounts in a particular monitor by clicking on the Refresh icon in the upper right corner of the monitor you wish to update. When modifying a view or changing other settings in OneView you may see an Update button. Whenever this button is present click on it to save your changes. What is the Favorites-FastLogin feature? Favorites-FastLogin allows you to add Favorites to a drop down list, much like that in your web browser. However, when you set your favorite in OneView, you can also set your User ID and password for the site. Now, when you select one of your Favorites-FastLogin sites it automatically logs you in using the User ID and password you have set. What is the difference between Login and AutoLogin? The accounts you monitor will have either "Login" or "AutoLogin" next to the account name. When you add a new account the OneView system will detect the technology that is being used to submit the User ID and password. Whenever possible OneView will enable the AutoLogin feature. If the account does not meet certain technical specifications you are offered the Login feature. So what does that mean? If you see AutoLogin next to an account name, you can click the link and you will be automatically logged in to that account on the providers website. If you see Login, clicking that link will bring you to the sign in page for that provider, but you must provide the User ID and password. What are those buttons in each monitor? There are three buttons at the top of each monitor. They are there to make that monitor easy to use. Lets go over each one.
How do I set up multiple views? 1. In the Options Menu click on Modify View. 2. Type the name of the new view that you would like to add in the View Title box and click the "Create View" button. 3. The new view is now added to the Edit/Delete View section and you can modify it, rename it or delete it from there How do I customize my views? In the Options Menu click on Change Layout.. There are three sections on this page: Change Layout, Add New Monitor and Edit Monitor. Change Layout: Move a Monitor to a new column
Move a Monitor up or down in the column
Add a New Monitor: Select Monitor Type from the drop down menu (Optional) Give Monitor a custom title by typing a title into the Monitor Title textbox. Select a color from the Heading Color field by clicking on the corresponding button Select a color from the Background Color field by clicking on the corresponding button. Click the "Add" Button Edit a Monitor Select Monitor Type from the drop down menu (Optional) Give Monitor a custom title by typing a title into the Edit Title textbox. Select a color from the Heading Color field by clicking on the corresponding button Select a color from the Background Color field by clicking on the corresponding button. Click the "Set" Button Note: Once you have made all of the changes to the View click the update button in the "Change Layout" section near the top of the page. What if I forgot my password? Go to the OneView login page and click on "Forgot Password." You will find this link on the right side of the page under the User ID and Password boxes. Enter your User ID in the box and click "Go." Then follow the prompts, entering the requested information. If the information you enter matches what is in your profile you will be permitted to enter a new password. If the system is not able to verify your information you will be presented with instructions to send an email to uMonitor, the OneView service provider. Follow the instructions and a temporary password will be issued and sent to your email address. Please note that password change requests through email are only processed during normal business hours. What if I get locked out of my account due to too many invalid password attempts? Go to the OneView login page and click on "Forgot Password." You will find this link on the right side of the page under the User ID and Password boxes. Enter your User ID in the box and click "Go." Then follow the prompts, entering the requested information. If the information you enter matches what is in your profile you will be permitted to enter a new password. If the system is not able to verify your information you will be presented with instructions to send an email to uMonitor, the OneView service provider. Follow the instructions and your account will be reset after your information is verified. Please note that account reset requests through email are only processed during normal business hours. How do I delete my account? 1. Login to your OneView account. 2. On the Options Menu select Change Profile. 3. Select Unsubscribe. 4. Enter your User ID and Password as requested and click Unsubscribe. Caution: If you unsubscribe, all of your aggregation settings are lost. This does not affect any of your other online accounts that you may have aggregated. How do I get assistance? If you do not find the answer to your question in this Frequently Asked Questions (FAQ) document you have several avenues for assistance. In the OneView Service click on Contacts (at the top of the screen) to see the options for getting assistance. Most issues regarding OneView are handled by our service provider. You can ask your question by clicking on the feedback button in the OneView service. Depending on the type of issue you will receive a response in 1-3 days. To speak directly with a Member Services Officer, please call: Did you find an answer to your question? If your question has not been addressed by the options outlined in "How do I get assistance," please feel free to contact a Member Services Officer. To speak directly with a Member Services Officer, please call: What happens if my PC is disconnected before I logout? Your session will terminate and your information remains secure. What happens if I forget to logout? The OneView service will logout for you after five minutes of inactivity. Why do some account names have "funny" characters? If you use the Account Nicknames feature of Online Banking the names contain special placeholder characters that may show up as symbols in the account name on OneView. This does not effect the data displayed. To eliminate the symbols, log in to Online Banking and remove your Account Nicknames. If you see display problems with another account that you monitor, please click on the feedback button, provide the institution name and describe the problem in detail. Most problems are corrected within 1-3 days. Why do all of my monitors stop updating automatically? The system stops the auto update feature for all of the monitors if you have not logged in to OneView for 5 consecutive days. You can manually refresh your monitors after logging in or the system will resume the auto update the next day after you've logged in. Why does OneView want me to update the username and password on one of my monitors? OneView will stop trying to access any account after two unsuccessful tries to prevent you from getting locked out of that account. In this instance, you will receive a message indicating the username and password supplied could not access your account. Please check and re-submit. You can manually refresh the monitor after correcting the login information or the system will resume the auto update the next day. One of my accounts was offline for a short time and now the monitor is not auto-updating. What can I do to fix it? If the account is experiencing technical problems. OneView tries to access the account a few hours later, if it is not accessible on the second attempt, OneView will wait to update until the next day. The user again may manually refresh the account upon logging in or the system will resume the auto update the next day. |
This is the modify button. Which allows you to add new accounts to the monitor and modify settings on your existing accounts.
This is the refresh button. Most of your monitored accounts will be automatically updated once per day. You can see the date and time an account was last updated listed under the account name. To refresh all accounts in a particular monitor click the Refresh icon in the upper right corner of the monitor you wish to update.
This is the collapse button. Some monitors may get very lengthy. This button allows you to temporarily collapse the detail for the monitor into just a header.
This is the expand button. If you have collapsed a monitor and would like it to return to full height, you would click this button.