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How do I sign up to receive text message banking alerts?
To sign up for Text Message Banking, you must first register your phone in three easy steps:
- Click here to visit the special registration page (or sign in to Online Banking and click the Text Message Registration link in the Service Center)
- Enter your LFCU Account number, password and answers to your security questions
- Register your phone by entering your phone number and wireless carrier and select a four digit PIN.
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How do I request my text message alerts?
To receive your account balances and the last three transactions on your account, simply call (888) 813-7475 and enter your four digit PIN. LFCU's Text Message Banking service will send your information via a text message or email alert to your cell phone.
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How do I unregister from Text Message Banking?
You can remove your phone from Text Message Banking at any time. Simply click here to log in and locate the phone number you wish to delete. Select that phone number and then click Delete This Device. Your phone will no longer be registered to receive text message banking alerts. If at anytime you change your mind, simply reregister your phone by clicking here.
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What if I forget my Text Message Banking Personal Identification Number (PIN)?
Simply click here to log in and locate your PIN number.
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Is there a fee to use LFCU's Text Message Banking service?
LFCU does not charge a fee to send Text Message Banking alerts. You should check with your wireless carrier for charges associated with receiving text messages under you current cell phone plan.
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Who provides LFCU's Mobile/Text Message Banking service?
LFCU has partnered with MShift to bring you a convenient, easy to use, reliable way of banking on the go using your mobile phone. MShift is the leading provider of mobile banking solutions and their solution is accessible from all carriers and device types, including cell phones, iPhone, Blackberry, Palm® and Pocket-PC PDAs, pagers, WAP, SMS, and voice devices.
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Who do I call if there is a problem with the message I receive or if I do not receive a message I requested?
LFCU's mobile banking partner, MShift, can assist you weekdays from 8 AM to 5 PM PT at (866) 237-3344, say Customer Service, or via email at support@mshift.com 24 hours a day / 7 days a week.
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Are my mobile banking transactions secure?
Yes. Transactions between LFCU's mobile banking service and your phone are fully encrypted. For your added protection, Text Message alerts contain no sensitive information.
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What is the maximum number of characters sent in an LFCU text message banking alert?
Text Message Banking alerts are limited to 140 characters.
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What happens if my message exceeds 140 characters?
The Text Message Banking service sends abbreviated information indicating your account balance and last three transactions for each account. A second message will be created if your account information is longer than 140 characters.
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How many text-message balance / transaction requests can I make?
There is no limit to the number of times you may request your balance and/or transaction information via Text Message Banking. After registering your phone, simply call (888) 813-7475 to request your alert.
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How long does it take an alert to arrive?
You will usually receive your text message alert within seconds of making a request. However, depending on your particular wireless carrier, you may experience delays of several minutes or more.
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Does LFCU alert service work when I am outside my cell phone company's service area?
No. The message will not be delivered. You must be able to receive cell phone service in order for alerts to be sent and/or received.
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