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Mobile Banking FAQs

  1. How do I access Lockheed Federal Credit Union's Mobile Banking service?
  2. Who is LFCU's Mobile Banking provider for Mobile Banking?
  3. Which mobile devices are supported for Mobile Banking?
  4. How does Mobile Banking handle Security?
  5. Is there a fee to use LFCU's Mobile Banking?
  6. What Online Banking services does Mobile Banking include?
  7. What happens if I get locked out of Mobile Banking?
  8. Can I use Mobile Banking if I don't have an LFCU account?
  9. Do I need to select a new Security Image and name to access Mobile Banking?
  10. If I am already set up for transfers to my other LFCU Accounts, will I be able to use mobile banking to make those transfers?
  11. Can I view check images through Mobile Banking?
  12. Can I make my LFCU mortgage payment through Mobile Banking?
  13. Can I schedule recurring transfers through Mobile Banking?
  14. How long is the timeout on Mobile Banking?
  15. Who do I call if I have a problem with Mobile Banking?

Pocket PC Devices

  1. I am able to view LFCU's Mobile Banking home page on my Pocket PC, but when I attempt to log in I get an error message.

PalmOne Handhelds

  1. How do I access Mobile Banking on my Palm?

RIM Blackberry Phones

  1. How do I access Mobile Banking on my RIM Blackberry Pager?
  2. Why am I unable to log in using my Blackberry phone?
  3. When I attempt to go to http://m.lfcu.com, I get an error message.

Mobile Phones

  1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
  2. Why can't I see the first few transactions of my account history?
  3. How do I know if my phone is web-enabled?
  4. Mobile Phone Carrier FAQs & Tutorial Links.

Mobile Banking FAQs

  1. How do I access Lockheed Federal Credit Union's Mobile Banking service?
    In order to access Lockheed Federal Credit Union's Mobile Banking, you need Online Banking access (a valid Account Number and Password) and a mobile device with an Internet connection. Simply enter our Mobile Banking URL - http://m.lfcu.com - into the browser of your Internet-enabled wireless device and then log in using your LFCU Online Banking Account Number and Password.

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  2. Who is LFCU's Mobile Banking provider for Mobile Banking?
    MShift powers Lockheed Federal Credit Union's Mobile Banking. For more information on MShift, visit their web site at http://www.mshift.com.

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  3. Which mobile devices are supported for Mobile Banking?
    You can access LFCU's Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device.
    Note: Your device must be Internet enabled.

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  4. How does Mobile Banking handle Security?
    LFCU's Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift's Servers and LFCU's web servers is encrypted using the Secure Socket Layer (SSL) layer.

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  5. Is there a fee to use LFCU's Mobile Banking?
    No. LFCU's Mobile Banking is free of charge. However, we do encourage you to check with your wireless carrier for any charges associated with internet usage.

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  6. What Online Banking services does Mobile Banking include?
    Mobile Banking includes the following services:

    • Account Summaries
    • Account Transaction History
    • Transfers
    • View due bills (eBills)
    • Pay Bills
    • View Pending Bill Payments
    • Cancel Pending Bill Payments
    • View Bill Payment Histories

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  7. What happens if I get locked out of Mobile Banking?
    As with Online Banking, you must call our Member Service Center at (800) 328-LFCU (5328) to reset your password. Once your password has been reset, we strongly recommend that you choose a new password by visiting the Member Profile section of Online Banking. For security reasons, you may not specify your new password on Mobile Banking. Once your new password has been established, you may proceed with logging into Mobile Banking using your LFCU Account Number and newly chosen password.

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  8. Can I use Mobile Banking if I don't have an LFCU account?
    No. You must have an LFCU account established including access to our Online Banking service to use Mobile Banking.

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  9. Do I need to select a new Security Image and name to access Mobile Banking?
    No. Mobile Banking uses the same security image and name you set up for Online Banking access.  As long as you recognize the image and name, you should proceed with logging into Mobile Banking.

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  10. If I am already set up for transfers to my other LFCU accounts, will I be able to use Mobile Banking to make those transfers?
    Yes. If you have cross account transfers set up between your various LFCU accounts and can access those accounts to make transfers inside Online Banking, you will be able to do so through Mobile Banking as well.

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  11. Can I view check images through Mobile Banking?
    Not at this time. While you can see that a check has cleared, you are not able to view the image of that cleared check just yet.

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  12. Can I make my LFCU mortgage payment through Mobile Banking?
    No. Mobile Banking is set up to allow transfers between share and loan accounts, but mortgage payments are not included. To make your LFCU mortgage payment, log into Online Banking and click the Mortgage Payment link or call us at (800) 328-LFCU (5328).

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  13. Can I schedule recurring tranfers through Mobile Banking?
    No. Mobile Banking allows you to make one-time immediate transfers between your share and loan accounts (mortgage loans excluded). To set up a recurring transfer, log into Online Banking and click the Transfers tab, then click Scheduled Transfers.

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  14. How long is the timeout on Mobile Banking?
    Mobile Banking is set to timeout after 5 minutes of inactivity.

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  15. Who do I call if I have a problem with Mobile Banking?
    If you are locked out of Mobile Banking, it is likely that you are locked out of Online Banking. In this situation, please contact LFCU at (800) 328-LFCU (5328) weekdays from 6 AM to 8 PM PT and Saturday from 9 AM to 3 PM PT.

    If you are having trouble accessing Mobile Banking from your web enabled phone or if there are other issues with it, LFCU's Mobile Banking partner, MShift, can assist you weekdays from 8 AM to 5 PM PT at (866) 237-3344, say Customer Service, or via e-mail at support@mshift.com 24 hours a day / 7 days a week.

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Pocket PC Devices

  1. I am able to view LFCU's Mobile Banking home page on my Pocket PC, but when I attempt to log in I get an error message.
    When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
    "Unable to establish secure connection"

    Microsoft Pocket Internet Explorer may issue either of the following error messages:
    "The page you are looking for cannot be found" or "Unable to establish secure connection"

    To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site: http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx
    Download the needed file, then synchronize your pocket PC.

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PalmOne Handhelds

  1. How do I access Mobile Banking on my Palm?
    First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access LFCU's Mobile Banking by simply entering the following URL in your browser: http://m.lfcu.com.

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RIM Blackberry Phones

  1. How do I access Mobile Banking on my RIM Blackberry Pager?
    You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: http://m.lfcu.com.

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  2. Why am I unable to log in using my Blackberry phone?
    Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

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  3. When I attempt to go to http://m.lfcu.com, I get an error message.
    You may get the message "Access Denied: Insecure SSL Request"

    When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

    If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

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Mobile Phones

  1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
    Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

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  2. Why can't I see the first few transactions of my account history?
    Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

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  3. How do I know if my phone is web-enabled?
    If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

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  4. Mobile Phone Carrier FAQs & Tutorial Links.
    Sprint PCS: Sprint PCS Phone User Guides & Tutorials
    Verizon Wireless: Verizon Wireless Mobile Web Information
    AT&T Wireless: AT&T Wireless Internet Common Questions
    T-Mobile: http://support.t-mobile.com/productSelector.html

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If you have questions about mobile banking, call (800) 328-LFCU or contact us.