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Mobile Banking FAQs

  1. How do I access Lockheed Federal Credit Union's Mobile Banking service?
  2. Who is LFCU's Mobile Banking provider for Mobile Banking?
  3. Which mobile devices are supported for Mobile Banking?
  4. How does Mobile Banking handle security?
  5. Is there a fee to use LFCU's Mobile Banking?
  6. What Online Banking services does Mobile Banking include?
  7. What happens if I get locked out of Mobile Banking?
  8. Can I use Mobile Banking if I don't have an LFCU account?
  9. Do I need to select a new Security Image and name to access Mobile Banking?
  10. If I am already set up for transfers to my other LFCU Accounts, will I be able to use mobile banking to make those transfers?
  11. How long is the timeout on Mobile Banking?
  12. I know I am entering my login information correctly, but I can't login.
  13. Is there a list of steps I can take to see why I can't login?
  14. Who do I call if I have a problem with Mobile Banking?

iPhones

  1. Is there a way I can get an icon for Mobile Banking on my iPhone?
  2. I'm sure I'm typing in the right characters. Or am I?

Android Apps

  1. I downloaded the Android app but it will not run on my Android 1.x phone.

RIM Blackberry Phones

  1. Why am I unable to log in using my Blackberry phone?
  2. I cannot connect to Mobile Banking with my business BlackBerry.
  3. I'm sure I'm typing in the right characters. Or am I?
  4. My BlackBerry is not letting me download the BlackBerry shortcut on my business BlackBerry.
  5. When I use the Back button on my browser, weird things happen, like a blank page coming up or the previous page with error messages.
  6. When I attempt to go to http://m.lfcu.com, I get an error message, "Access Denied: Insecure SSL Request".

Pocket PC Devices

  1. I am able to view LFCU's Mobile Banking home page on my Pocket PC, but when I attempt to log in I get an error message.

General Mobile Phones

  1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
  2. Why can't I see the first few transactions of my account history?
  3. My phone's home page for the Internet is a Google search page. When I put http://m.lfcu.com in the search field, LFCU's Mobile Banking doesn't show up.
  4. When I use the Back button on my browser, weird things happen, like a blank page coming up or the previous page with error messages.
  5. How do I know if my phone is web-enabled?
  6. I can't log in with the Mobile Banking application that came with my phone.
  7. Mobile Phone Carrier FAQs & Tutorial Links.

Mobile Banking FAQs

  1. How do I access Lockheed Federal Credit Union's Mobile Banking service?
    In order to access Lockheed Federal Credit Union's Mobile Banking, you need Online Banking access (a valid Account Number and Password) and a mobile device with an Internet connection. Simply enter our Mobile Banking URL - http://m.lfcu.com - into the browser of your Internet-enabled wireless device and then log in using your LFCU Online Banking Account Number and Password.

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  2. Who is LFCU's Mobile Banking provider for Mobile Banking?
    MShift powers Lockheed Federal Credit Union's Mobile Banking. For more information on MShift, visit their web site at http://www.mshift.com.

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  3. Which mobile devices are supported for Mobile Banking?
    You can access LFCU's Mobile Banking from any Internet-enabled mobile phone including iPhones and iPod Touches, Android phones, RIM Blackberry phones, Palm Pres and Treos, Pocket PC devices, and Internet-enabled flip phones.

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  4. How does Mobile Banking handle security?
    LFCU's Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift's Servers and LFCU's web servers is encrypted using the Secure Socket Layer (SSL) layer.

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  5. Is there a fee to use LFCU's Mobile Banking?
    No. LFCU's Mobile Banking is free of charge. However, we do encourage you to check with your wireless carrier for any charges associated with internet usage.

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  6. What Online Banking services does Mobile Banking include?
    Mobile Banking includes the following services:

    • Account Summaries
    • Account Transaction History
    • Transfers
    • View due bills (eBills)
    • Pay Bills
    • View Pending Bill Payments
    • Cancel Pending Bill Payments
    • View Bill Payment Histories
    • Make Mortgage Payments

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  7. What happens if I get locked out of Mobile Banking?
    As with Online Banking, you must call our Member Service Center at (800) 328-LFCU (5328) to reset your password. Once your password has been reset, we strongly recommend that you choose a new password by visiting the Member Profile section of Online Banking. For security reasons, you may not specify your new password on Mobile Banking. Once your new password has been established, you may proceed with logging into Mobile Banking using your LFCU Account Number and newly chosen password.

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  8. Can I use Mobile Banking if I don't have an LFCU account?
    No. You must have an LFCU account established including access to our Online Banking service to use Mobile Banking.

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  9. Do I need to select a new Security Image and name to access Mobile Banking?
    No. Mobile Banking uses the same security image and name you set up for Online Banking access.  As long as you recognize the image and name, you should proceed with logging into Mobile Banking.

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  10. If I am already set up for transfers to my other LFCU accounts, will I be able to use Mobile Banking to make those transfers?
    Yes. If you have cross account transfers set up between your various LFCU accounts and can access those accounts to make transfers inside Online Banking, you will be able to do so through Mobile Banking as well.

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  11. How long is the timeout on Mobile Banking?
    Mobile Banking is set to timeout after 5 minutes of inactivity.

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  12. I know I am entering my login information correctly, but I can't login.
    There may be one of several things that are occurring with your Online Banking account:

    1. Online Banking may be down. This can be confirmed by logging into https://ib.lockheedfcu.org to verify.
    2. MultiFactor Authentication (MFA) challenge questions may not have been set up on your account. Please go to Online Banking and set that up.
    3. You may have one or more pages showing up on Online Banking that require your attention, such as e-mail address confirmation pages, security update pages, or Terms and Conditions update. You will need to login to Online Banking and take care of those pages before you can use Mobile Banking for privacy and security reasons.

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  13. Is there a list of steps I can take to see why I can't login?
    The following steps will narrow down any login problem:

    1. Login to Online Banking successfully at https://ib.lockheedfcu.org. If you can't login to Online Banking, you cannot login to Mobile Banking.
    2. Make sure the first page you see after you login shows your account information, not a promotion or a page which asks you to confirm information such as your e-mail address. If one of these pages appears, respond as appropriate to the page, and try logging in to Mobile Banking after you have done that.
    3. Login to Mobile Banking at http://m.lfcu.com with a PC browser instead of your phone. If you cannot login to Mobile Banking on a PC, then there may be a problem with Mobile Banking handling your account. If you can login to Mobile Banking on a PC, then there is likely a problem accessing the Internet with your phone or a problem in how you are entering your login information on your phone. Please make sure of both of these items.

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  14. Who do I call if I have a problem with Mobile Banking?
    If you are locked out of Mobile Banking, it is likely that you are locked out of Online Banking. In this situation, please contact LFCU at (800) 328-LFCU (5328) weekdays from 6 AM to 8 PM PT and Saturday from 9 AM to 3 PM PT.

    If you are having trouble accessing Mobile Banking from your web enabled phone or if there are other issues with it, LFCU's Mobile Banking partner, MShift, can assist you weekdays from 8 AM to 5 PM PT at (866) 237-3344, say Customer Service, or via e-mail at support@mshift.com 24 hours a day / 7 days a week.

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iPhones

  1. Is there a way I can get an icon for Mobile Banking on my iPhone?
    Download the LFCU's Mobile Banking app in the iTunes App Store. Alternatively, you can go to http://m.lfcu.com on your iPhone web browser. When Mobile Banking is on the page, press the "+" button at the bottom of the browser, and press the "Add to Home Screen" button. A screen will appear with the icon to be put on your iPhone and a title that you can modify. Press Add when you are done, and that icon and title will be on your iPhone.

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  2. I'm sure I'm typing in the right characters. Or am I?
    iPhones automatically capitalize the first character you type in a text field. That is seen by the shift button on the left side of your keyboard being highlighted. You can force the character to be lower case by pressing the shift button once so it is not highlighted.

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Android Apps

  1. I downloaded the Android app but it will not run on my Android 1.x phone.
    The Android app for LFCU's Mobile Banking is only supported for phones using the Android 2.0+ operating system. Please ask your carrier about uploading the latest OS to your Android phone.

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RIM Blackberry Phones

  1. Why am I unable to log in using my Blackberry phone?
    Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

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  2. I cannot connect to Mobile Banking with my business BlackBerry.
    You must be logged in to the BlackBerry Enterprise Server that your phone subscribes to in order to be able to access the Internet on your phone.

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  3. I'm sure I'm typing in the right characters. Or am I?
    BlackBerries automatically capitalize the first character you type in a text field. You may have to backspace to delete the first character and then type it again. The character is not capitalized the second time.

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  4. My BlackBerry is not letting me download the BlackBerry shortcut on my business BlackBerry.
    There may be permissions issues with the BlackBerry Enterprise Server that need to be modified. Please contact your BlackBerry Enterprise Server administrator to resolve.

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  5. When I use the Back button on my browser, weird things happen, like a blank page coming up or the previous page with error messages.
    Never use the browser's Back button on a phone with LFCU's Mobile Banking, especially after a page where you have entered information and pressed Submit or Continue. Use the links and tabs to navigate through the pages.

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  6. When I attempt to go to http://m.lfcu.com, I get an error message, "Access Denied: Insecure SSL Request".
    When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

    If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

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Pocket PC Devices

  1. I am able to view LFCU's Mobile Banking home page on my Pocket PC, but when I attempt to log in I get an error message.
    When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
    "Unable to establish secure connection"

    Microsoft Pocket Internet Explorer may issue either of the following error messages:
    "The page you are looking for cannot be found" or "Unable to establish secure connection"

    To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=c10925a0-ac66-4c44-b5c3-9dcab4da1c63&displaylang=en

    Download the needed file, then synchronize your Pocket PC.

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General Mobile Phones

  1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
    Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

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  2. Why can't I see the first few transactions of my account history?
    Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

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  3. My phone's home page for the Internet is a Google search page. When I put http://m.lfcu.com in the search field, LFCU's Mobile Banking doesn't show up.
    Do not put the URL for LFCU's Mobile Banking in a search engine's search field. Instead, use the browser's Menu button and select the item where you can enter a URL directly, e.g., "Go to" or "Go to URL", or click on the URL locator bar at the top of the browser and enter the URL directly.

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  4. When I use the Back button on my browser, weird things happen, like a blank page coming up or the previous page with error messages.
    Never use the browser's Back button on a phone with LFCU's Mobile Banking, especially after a page where you have entered information and pressed Submit or Continue. Use the links and tabs to navigate through the pages.

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  5. How do I know if my phone is web-enabled?
    If you have a browser that allows you to see web pages on your phone's main menu or home page, then it is web-enabled. The browser icon is usually a picture of Earth. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

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  6. I can't log in with the Mobile Banking application that came with my phone.
    There are several generic applications that claim that they can provide logins to your account. There is no guarantee that any of those will work or have reliable features. LFCU's Mobile Banking solution is found by entering http://m.lfcu.com into your phone's browser, not by using an application supplied by your carrier or a third party.

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  7. Mobile Phone Carrier FAQs & Tutorial Links.
    AT&T Wireless: AT&T Wireless Support
    Sprint PCS: Sprint PCS Support
    T-Mobile: T-Mobile Mobile Support
    Verizon Wireless: Verizon Wireless Support

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If you have questions about mobile banking, call (800) 328-LFCU or contact us.